Terms of service

Last Updated:  20 April 2026

Welcome to My Eden. By accessing or using our website (https://myeden.in/), you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our website.

1. General Overview

This website is operated by My Eden. Throughout the site, the terms “we”, “us” and “our” refer to My Eden. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree to all the terms and conditions, you may not access the website or use any services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a guardian
  • You will provide accurate and complete information
  • You will not use the website for any illegal or unauthorized purpose

3. Products & Services

We offer pet-related products including:

  • Pet food (rabbit food, pellets, hay, treats)
  • Pet accessories and supplies

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to:

  • Limit sales to any person or region
  • Discontinue any product at any time

4. Edible Products Policy (Important)

Some of our products are consumable/edible items such as hay, pellets, and treats.

👉 Due to hygiene and safety reasons:

  • Edible products are non-returnable and non-refundable once delivered
  • Returns are only accepted if the item is damaged or incorrect at the time of delivery (proof required)

5. Orders & Payments

  • All orders are subject to acceptance and availability
  • We reserve the right to cancel any order at our discretion
  • Prices are listed in INR and inclusive/exclusive of taxes as applicable

Payments must be completed before order processing.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • Delays due to courier, weather, or unforeseen issues are not our responsibility
  • Risk of loss passes to the customer upon delivery

7. Returns & Refunds

We accept returns only under the following conditions:

  • Damaged product
  • Incorrect product received

To request a return:

  • Contact us within 48 hours of delivery
  • Provide unboxing video/photo proof

Non-returnable items include:

  • Edible products 
  • Used or opened items

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or misuse the platform
  • Upload harmful or malicious content

9. Intellectual Property

All content on this website (logos, images, text, product designs) is the property of My Eden and may not be used without permission.

10. Limitation of Liability

We are not liable for:

  • Any indirect or incidental damages
  • Misuse of products
  • Allergic reactions or improper usage of pet products

Customers are advised to use products responsibly and consult a vet when necessary.

11. Third-Party Services

We may use third-party tools (e.g., payment gateways, shipping providers). We are not responsible for their policies or services.

12. Termination

We reserve the right to terminate or suspend access to our services without notice if these Terms are violated.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

15. Contact Information

For any questions regarding these Terms, you may contact us at:

📧 Email: Myedenccm@gmail.com
🌐 Website: https://myeden.in/