Privacy Policy

At MyEden, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us. Our platform primarily offers products for rabbits, guinea pigs, hamsters, chinchillas, and other small pets.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Name
Email address
Mobile number
Shipping and billing address
Payment details (processed securely through payment gateways)

Non-Personal Information

Browser type
Device information
IP address
Website usage data
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Send order updates and notifications
Improve website performance and user experience
Send promotional offers, discounts, or newsletters (only if you opt-in)
Prevent fraud and maintain website security

3. Payment Security

We do not store your debit/credit card details on our servers. Payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve browsing experience
Remember user preferences
Analyze website traffic
Enable cart and checkout functionality

You can disable cookies through your browser settings if preferred.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information with:

Delivery and logistics partners
Payment gateway providers
Marketing and analytics tools
Government or legal authorities when required by law

6. Product & Order Information

Some products sold on MyEden include consumable pet food items such as hay, treats, pellets, and forage products. Certain edible or consumable goods may be non-returnable for hygiene and safety reasons. Check our refund policy for more information. Here

7. Data Protection

We implement reasonable security measures to protect your personal information from:

Unauthorized access
Misuse
Loss
Alteration or disclosure

However, no online platform can guarantee 100% security.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites.

9. Your Rights

You may:

Request access to your personal data
Request correction of inaccurate information
Ask us to delete your information
Opt out of promotional emails or marketing communication anytime

To make such requests, contact us using the details below.

10. Children’s Privacy

Our website is intended for users above 18 years of age or users accessing the site under parental supervision. We do not knowingly collect personal information from children.

11. Changes to This Policy

MyEden reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page with the revised date.